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At Flowers from the Grove, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. Flowers from the Grove respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.
You may change your details at any time by advising us in writing via email. All information Flowers from the Grove receives from its customers is protected by our secure server. Flowers from the Grove secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored on our servers. Personal Information refers to any information which may identify an individual personally, such as first and last name, home address, billing address, or other physical address, email address, telephone number, etc. “User” refers to a visitor to the Flowers from the Grove website. A User includes existing customers, new customers, and potential customers.
We collect personal information that is reasonable or necessary to accomplish the purpose of your interaction with Flowers from the Grove as a User, with the intention of improving the user experience and for providing you our Services. As a User of the Flowers from the Grove website (flowersfromthegrove.com.au), when you interact on the Flowers from the Grove website, you entered into an agreement with Flowers from the Grove to accept Flowers from the Grove's terms of use of the Services on our site. When you use Flowers from the Grove Services, we may collect personally identifiable information as that of a User; information such as Name, Address, Mobile, non-transaction payment type information, and usage data in relation to the Services and other information we deem relevant for the purpose of providing the Services. We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with flowersfromthegrove.com.au customer support or queries.
We may use personal information and data collected from you for the purpose of
This will only apply if you have registered or subscribed to such publications by your registering your details with us. However, if you wish to cease receiving any such information, you may let us know either by email or unsubscribing at any time, and your request will be actioned as soon as possible.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect flowersfromthegrove.com.au copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”). We may use your non-personal identifiable testimonials along with those of other satisfied customers on our Site in addition to other endorsements.
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, flowersfromthegrove.com.au may use your Personal Data to protect the rights, property or safety of flowersfromthegrove.com.au, its customers or third parties.
Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.
Flowers from the Grove does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of flowersfromthegrove.com.au, its customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
flowersfromthegrove.com.au strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies. These measures include using SSL Certificates.
flowersfromthegrove.com.au customers have the right to remain anonymous except in those transactions (such as Credit Card or Account sales) where personal information is required to complete such transactions. In the case of floral or gift deliveries, flowersfromthegrove.com.au will not disclose the sender information to the recipient unless specifically requested to do so by the customer. We treat the data of everyone who comes to our site in accordance with this Privacy Policy, regardless of their Do Not Track setting.
This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement, or approval of these websites. Please be aware that flowersfromthegrove.com.au is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you are a visitor to this Site and disagree with the Privacy Policy, you should leave the Site.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us.